Return & Exchanges

DREA BRAND want you to love your jewelry purchase, but if you are not entirely satisfied, we offer a return process 14 days of receiving your order.

Here are details of our return policy:

• Jewelry must be in its original, unworn condition with all tags and packaging intact.
• Custom-made or personalized jewelry may not be eligible for return unless there is a manufacturing defect.

• To begin the return process, please contact our customer support team at drea@dreajewel.com.
• Please provide your order number and a brief explanation of the reason for the return.

• We offer store credit for the full purchase amount, which can be used towards future purchases on our website.
• Unfortunately, we do not offer cash refunds at ANY time.

• Customers are responsible for the cost of return shipping unless the jewelry is damaged or there was an error in your order.

• We recommend using a trackable shipping method to ensure your return is received by us.

• Once we receive your returned item, please allow up to 3 business days for us to inspect and confirm your return.

• If you are elegible for a return and wish to exchange your jewelry for a different item, please let us know when initiating the return, and we will assist you in finding a suitable replacement.

• If your jewelry arrives damaged or with a manufacturing defect, please contact us immediately, and we will arrange for a replacement or refund.

Please feel free to reach out to our customer support team if you have any questions or need further assistance with your return.

Your satisfaction is important to us, and we are here to ensure a smooth return experience.